Credibility: How Leaders Gain and Lose it
If ever we needed a renewed discussion of credible leadership, it is now!\n\nSo what are we to do? What positive actions can any of us take to restore trust and confidence, and to rebuild and strengthen credibility over time?\n\nFortunately, with the publication this month of the all new and revised Credibility: How Leaders Gain and Lose […]
Keep Customers Coming Back
Leaders spend a lot of time worrying about retaining and attracting customers. It’s just not that hard to figure out. People want to be appreciated. I work out at the Renaissance Sports Club in Aliso Viejo. We love it there. Everything from friendly staff, to cutting edge equipment and clean facilities helps create a great […]
Passing the Torch
What is Succession Planning and why is it important? It’s having the right number of people with the right skills, experiences and competencies in the right jobs at the right time.\n\nNavigating a leadership transition can be tumultuous, but it doesn’t have to be a crisis. Succession planning helps create a pipe-line of employees that are […]
Precious Cargo
My son recently took his first solo trip on an airline to visit our family in Northern California. He is a seasoned travel, having flown many times before including internationally. Yet he’s only 9 years old, and so like any parent I was concerned for his safe departure and arrival on the other end.\n I […]
Curveballs
As a CEO and mom to a young son, my days are planned with precision, sometimes down to the minute. Most days go smoothly, but some days a curveball gets thrown at me. Can you feel my pain? It happened yesterday, and it was a good reminder that part of being an effective leader is […]
Women Matter
The reality remains that there are still too few women in corporations’ top management despite clear evidence that companies that do have women in their executive committees have better financial performance. Perhaps the state of our economy would recover more quickly if we had more women in top positions.\n\nUnfortunately, women continue to face many […]
Whacked in the Head
I literally whacked myself in the head today. Don’t ask me how exactly, but I managed to open the passenger car door into my face. I am lucky I didn’t break my nose, but as I sat with my head tilted back and bag of ice on my face, I wondered what the universe might […]
Boycott Email
In a recent session on strategic thinking with a group of 20 senior leaders, one of the themes was creating space to “pause” and actually have time to think.\n\nWhen asked participants said the first thing they do when they get into the office is spend time checking email. When you check email whose priorities are […]
Attitude – Pick Yours
Spring cleaning is so liberating. Not only does my office look better, I uncover hidden treasures like this article on attitude reprinted from The Leader Record.\n \n I woke up early today, excited over all I get to do before the clock strikes midnight. \n I have responsibilities to fulfill today. I am important. My […]
Pick Up the Phone
Remember the days before fax machines, cell phones and email? When I first started working the majority of my interactions with people were on the phone and in person. It was easier to forge relationships, there were fewer miscommunications and things got done faster. I know that might seem hard to believe, but it’s true. […]