Less Bark, More Wag
A workshop participant summed up quality service as barking less and wagging more. What a wonderful metaphor for the staff at the Bowers Museum to consider as they gathered for a workshop on enhancing the visitor experience facilitated by Janine McDonald in affiliation with OneOC. \nOver 60 employees talked about what it means to serve, each […]
ABCs of Leadership – Care
\n\nPerhaps above all a leader needs to care. We’ve all heard the expression “they don’t care how much you know until they know how much you care.”\n\nIn fact, workers rate a caring boss even higher than money or perks. People join organizations, but they leave bosses.\n\nGallup’s research has shown how long that employee stays and […]